Responsible Gaming

Our approach to safer gambling

Responsible gaming means making informed decisions about whether, when and how much to gamble. It includes understanding that all gambling outcomes are uncertain, accepting losses as part of the activity and stopping when your chosen time or spending limit has been reached. No strategy can guarantee a win, and past results do not make a future result more likely.

Wonder Luck Casino encourages players to gamble only for entertainment and only with money they can afford to lose. Gambling should not be paid for with money needed for rent, bills, food, school costs, loan repayments or other essential expenses. It should also not be used to recover losses, manage stress or replace income.

You must be at least 18 years old to gamble in Australia. Do not allow anyone under 18 to use your account, payment method or device for gambling. Keep your account credentials private and take reasonable steps to prevent other people, particularly children, from accessing your account.

Keep gambling in perspective

• Decide how much time and money you are comfortable spending before you start.
• Treat any money spent as an entertainment cost, not an investment.
• Avoid gambling when you are upset, tired, angry, stressed or affected by alcohol or other substances.
• Do not borrow money, sell belongings or use credit to continue gambling.
• Never chase losses by increasing your bets or playing for longer.
• Balance gambling with work, family, social activities, exercise and other interests.

Tools for keeping control

Planning ahead is one of the simplest ways to stay in control. Before opening a game or placing a bet, choose a spending amount and a time period that fit comfortably within your budget. Once you reach either limit, finish the session. Do not change your plan in the moment because of a win, a loss or the belief that a win is due.

Set a gambling budget

Consider setting a weekly or monthly entertainment budget for all gambling activities, rather than thinking only about one session. Keep gambling funds separate from money needed for essential expenses. Review your transactions regularly so you have a clear view of how much you have deposited, spent and withdrawn.

Use available account controls

Where account controls are available, you may be able to set deposit, spending or session limits, request a temporary break, or restrict access to your account. Read the conditions for each control carefully before confirming it. Some limits may take effect immediately, while changes that increase access may be subject to a waiting period or other applicable requirements.

• Choose the lowest limit that supports your intended budget.
• Use a time reminder or alarm to avoid playing longer than planned.
• Take regular breaks away from the screen and do something unrelated to gambling.
• Avoid keeping multiple gambling sessions open at once.
• Check your account activity and payment history regularly.
• Do not open another account to avoid a limit, restriction or break.

Limits are useful planning tools, but they cannot remove all risk. You remain responsible for making decisions that suit your circumstances. If you find it difficult to follow a limit or stop when planned, take a longer break and seek support rather than trying to regain control through further gambling.

Recognising gambling harm

Gambling can become harmful when it affects your finances, relationships, health, work, study or daily responsibilities. Harm does not depend only on the amount of money involved. Frequent gambling, secrecy, stress or loss of control can be signs that support may be helpful.

Warning signs may include

• Spending more time or money gambling than you intended.
• Trying repeatedly to win back money you have lost.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it hard to concentrate on other things.
• Hiding gambling activity, losses or financial information from family or friends.
• Borrowing money, missing payments or using essential funds to gamble.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or other responsibilities.
• Feeling guilty, ashamed or distressed after gambling but continuing anyway.
• Attempting to stop or cut back without being able to do so.

One warning sign can be enough reason to pause and talk to someone. You do not need to wait until gambling has caused serious financial or personal harm. Speaking with a trusted person, a general practitioner, a qualified counsellor or an Australian gambling support service can help you understand your options without judgement.

Support for family and friends

Gambling harm can affect partners, relatives, housemates and friends as well as the person gambling. If someone else's gambling is affecting you, consider getting independent support for yourself. Avoid paying their gambling debts or giving them money to continue gambling. Instead, set clear boundaries, protect shared finances where possible and encourage professional advice.

Taking a break or closing your account

If gambling no longer feels enjoyable or manageable, stop playing and consider a temporary break or self-exclusion. A break can provide time to review your spending, talk with someone you trust and arrange professional support. Self-exclusion is a stronger restriction intended for people who want to prevent themselves from accessing gambling services for a chosen period or until further notice.

If you request a break, self-exclusion or account closure, follow the available process and provide any information needed to identify your account. Do not create or use another account during a restriction. If you have accounts with other gambling providers, consider contacting each provider separately because a restriction with one service may not apply elsewhere.

Practical steps when you stop

1. Stop gambling and do not try to recover recent losses.
2. Remove saved payment details and gambling applications where appropriate.
3. Tell a trusted person that you are taking a break so they can support your decision.
4. Review your bank and payment accounts for regular gambling transactions.
5. Prepare a budget for essential expenses and make arrangements for upcoming bills.
6. Contact a gambling counsellor, health professional or support service in your state or territory.
7. If gambling has created debt, seek independent financial counselling before borrowing more money.

Account closure or self-exclusion does not remove financial responsibilities that already exist. Keep records of relevant transactions and account communications. If you have questions about an account restriction, use the available support or account channels rather than attempting to bypass the restriction.

Getting help in Australia

Help is available across Australia for people affected by gambling. You can contact a recognised gambling support service, speak with your GP, arrange an appointment with a counsellor or contact a local health service. Gambling Help Online is an Australian support service that provides information and counselling options. State and territory services may also offer confidential advice, financial counselling and support for affected family members.

If you are worried about someone else's gambling, you can seek advice even if that person is not ready to get help. A support professional can discuss ways to protect your finances, communicate safely and set realistic boundaries. You do not have to manage the situation alone.

If you are in immediate danger

If gambling has contributed to an immediate risk to your safety or the safety of another person, contact emergency services or attend the nearest emergency department. If you are experiencing thoughts of self-harm, seek urgent help from a crisis service, health professional or trusted person and do not stay alone.

You can also contact Wonder Luck Casino through the support options shown on the website to ask about available account controls, breaks or self-exclusion. Support staff cannot guarantee gambling results and should not be relied on for financial or medical advice. For personal financial, legal or health concerns, seek advice from an appropriately qualified professional.